At Draxon Leather, we are committed to delivering high-quality leather boots built for durability and long-term use. If you are not fully satisfied with your purchase, you may request a return under the conditions outlined below.

Return Period

You may request a return within 15 days of receiving your order.

Eligibility for Returns

To qualify for a return:

• The item must be unused, unworn, and in original condition

• It must be returned with its original packaging

• A valid proof of purchase is required

• The return request must be submitted within the 15-day period

Returns that do not meet these conditions will not be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized boots

• Final sale or discounted items

• Gift cards

Return Process

To initiate a return, contact our support team at info@draxonleather.com with your order details. Once your request is approved, you will receive instructions on how to proceed.

Returns sent without prior approval will not be processed.

Shipping Responsibility

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

We recommend using a trackable shipping method, as Draxon Leather is not responsible for lost returns.

Refunds

After receiving and inspecting your return, we will notify you of the status.

If approved:

• The refund will be issued to your original payment method

• A 10% restocking fee may apply to non-defective returns

• Please allow 7–10 business days for processing, depending on your payment provider

Exchanges

Exchanges are only available for items that are defective, damaged, or incorrect.
If you require a different size, you must request a return first and place a new order once approved.

Late or Missing Refunds

If your refund has not been received:

• Verify your bank account

• Contact your card provider, as processing times may vary

• Check with your bank for any delays

If the issue persists, contact our support team at info@draxonleather.com for assistance.

Contact

For any questions regarding returns or refunds, please contact us at info@draxonleather.com.

Draxon Leather  Premium craftsmanship you can rely on.